Terms & Conditions

Terms and Conditions

Last Updated: 22 February 2025

Welcome to Mum’s Caribbean and English Cuisine! By accessing or using our website (www.mumscaribbeanandenglishcuisine.co.uk), you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Use

This website is intended for users who wish to browse our menu, place orders, and learn more about our services.

You must be at least 18 years old or have parental consent to use this website.

We reserve the right to modify or discontinue our services at any time without notice.

2. Orders and Payments

Orders can be placed online through third-party delivery services such as Just Eat and Uber Eats or directly with us.

Prices are listed in GBP and include applicable taxes.

We reserve the right to refuse or cancel any order due to unavailability, incorrect pricing, or suspicion of fraudulent activity.

3. Delivery and Collection

Delivery services are subject to availability and may be handled by third-party providers.

Estimated delivery times are approximate and may vary due to external factors beyond our control.

Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

4. Cancellations and Refunds

Orders may be canceled if requested within a reasonable time before preparation begins.

Refunds are granted at our discretion and are subject to review. Contact us immediately if you have concerns about your order.

We do not offer refunds for dissatisfaction due to personal taste preferences.

5. Allergies and Dietary Information

We strive to provide accurate allergy and ingredient information; however, we cannot guarantee the absence of allergens in our meals.

Customers with food allergies should inform us before placing an order.

6. Intellectual Property

All content on this website, including text, images, logos, and menus, is the property of Mum’s Caribbean and English Cuisine and may not be copied or distributed without permission.

7. Limitation of Liability

We are not responsible for any direct, indirect, or incidental damages arising from the use of our website or services.

We do not guarantee uninterrupted access to our website due to technical issues beyond our control.

8. Privacy Policy

Your personal information is collected and used in accordance with our Privacy Policy.

We do not share customer details with third parties except for order fulfillment purposes.

9. Changes to Terms and Conditions

We reserve the right to update these terms at any time. Changes will be effective upon posting to this page.

Continued use of our website after changes means you accept the updated terms.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us via our website or at our restaurant location.

Thank you for choosing Mum’s Caribbean and English Cuisine!